Some computer issues are just a quick fix and do not require us picking up your computer for service. Remote Support is by appointment only. Note: some problems are not a quick fix and require in-shop repair, during the consultation we will advise you what is needed.
Remote Support Services
Virus Diagnosis & Removal
PC/Laptop Tune-up & Troubleshooting
Printer & Peripheral Setup
Email Account Setup
PC Power Settings Optimization
Printer & Peripheral Troubleshooting
Remote Support Plan Pricing
Half Hour – $37.50
One Hour – $75
Two Hours – $142.50 (save 5%)
Three Hours – $213.75 (save 10%)
Note: Before each remote support session, a pre-paid support plan is required. Billing is calculated in 5 minute increments rounded up. Your pre-paid time does not expire unless used up during support. We will keep track of unused support time in your customer asset notes.
Remote Support Payment
A pre-paid support plan payment is required before the remote support session begins. We accept Credit Card/Debit Card: Visa, MasterCard, American Express, and Discover. If paying by cash or check, we must receive your payment before any remote support is performed.